Privacy Policy

Live Oracle ("we", "us") operates this website and its tarot, Oracle chat, astrology and live advisor services. For privacy questions or requests, contact hello@liveoracle.com. Where the GDPR applies, we act as the data controller for the information described here.

• Account data: email address, password (stored only as a secure hash), display name, and any profile details you add such as profile picture, mailing address and phone number.
• Reading data: the questions you ask, the cards drawn, generated readings, and Oracle chat transcripts saved to your account.
• Advisor chat data: messages exchanged with a human advisor, appointment requests and scheduling details.
• Birth data: your birthday (and, where you provide it, birth details) used to generate your Zodiac Path and Life Map.
• Technical data: IP address, browser and device information, timestamps and error logs.
• Usage limits data: a record of free-reading usage tied to your email address and IP address, used to enforce fair-use limits.

We do not intentionally collect special-category data. Please do not share medical, financial account, or other sensitive details in a reading or chat.

• To provide readings, Oracle chats, Life Maps and live advisor sessions.
• To create and secure your account, authenticate you and enable password resets.
• To show your reading and chat history back to you in your account.
• To enforce free-reading limits and prevent abuse, fraud and automated scraping.
• To operate, debug and improve the service.
• To send service messages, and — only with your consent — newsletters you can unsubscribe from at any time.

• Contract: providing the readings, chats and account features you request.
• Legitimate interests: security, abuse prevention, fair-use limits and service improvement.
• Consent: non-essential cookies, marketing emails, and optional profile details such as birth data.
• Legal obligation: retaining records where the law requires it.

Your readings, Oracle transcripts and advisor chats are private to you. They are visible only to you, to an advisor you deliberately connect with (limited to that conversation), and to authorised administrators of Live Oracle for support, safety and moderation. Access is enforced at the database level with row-level security.

We share data only with processors that help us run the service: our cloud hosting, database and authentication provider; our AI model provider, which processes your prompts and reading content to generate responses; and email delivery providers. Providers act on our instructions under contract and are not permitted to use your data for their own purposes. We do not sell your personal information.

Our providers may process data outside your country, including in the United States. Where required, transfers rely on Standard Contractual Clauses or another approved safeguard.

• Account and profile data: kept while your account is active, then deleted or anonymised after closure.
• Readings, transcripts and advisor chats: kept while your account is active so you can revisit them; you can ask us to delete individual items or all of them.
• Fair-use records (email/IP): kept up to 12 months.
• Security and error logs: typically up to 12 months.

Depending on where you live, you may request access, correction, deletion, a portable copy, restriction of processing, or object to processing; you can also withdraw consent at any time. California residents may request disclosure and deletion and may opt out of any sharing for cross-context behavioural advertising (we do not engage in it). Email hello@liveoracle.com and we will respond within 30 days. You may also complain to your local data protection authority.

We use encrypted connections, hashed passwords, scoped access tokens and row-level database policies. No system is perfectly secure, so please use a strong, unique password and keep it confidential.

Live Oracle is for adults aged 18 and over. We do not knowingly collect data from children. If you believe a minor has created an account, contact us and we will remove it.

We will update this page when our practices change and revise the date above. Material changes will be highlighted in the app or by email.